A few weeks ago, we had the privilege of receiving a Gulfstream GII. We worked with the dispatcher of the Gulfstream to ensure that we could provide the services they required. It took some legwork, but we were able to provide everything they needed and the whole excursion went off without a hitch.
Shortly thereafter, the dispatcher, Dusty, emailed us to compliment us on her experience. We were very glad to be of service. Of course, the kind words are always nice to hear too. I emailed her to ask for permission to use her comments on our website which is currently under construction. Her comments reminded me of how important it is that we hold the banner of customer service high – remembering that we’re all customers at some point, and that we love to be treated well, ourselves. Here’s her response:
Justin-
Please feel free to use my comments on your website. I meant every word.
It seems as years go by, customer service has suffered in all aspects of our lives. It is as if the businesses in this country put so little importance on treating their customers with friendly consideration. I’m not sure if the reason is that the training is not there, or if business owners are affraid of employees suing them for terminating them for poor attitudes-it does not seem like a high priority. When I run across someone like you and your staff, I’m amazed and so pleased that there are still some people out there that genuinely like to be nice and helpful.
I started dispatching flights in 1987 when the The Detroit Pistons bought their own plane. I worked as their chief flight attendant for 12 years. Later on, I picked up a few side jobs dispatching for The Detroit Red Wings, The DetroitTigers, Little Caesar Enterprises and for a few smaller, but no less important companies. A staff like yours sure can make a positive difference in a dispatcher’s and flight crew’s life.
Thanks again
Dusty
